Seamless shipping & stress-free returns

At Reaking.com Wholesale China Goods Website, we're committed to a shipping and return process that's as transparent and efficient as possible. We prioritize your business needs and aim to foster long-term partnerships with clear communication and fair policies. Here’s everything you need to know about how we handle shipping and returns.

Shipping options & costs

We offer both sea shipping and express options to meet your business needs. Our shipping costs are weight-based, ensuring fair pricing based on your order's size and destination. We provide accurate delivery timelines, full order tracking details, and prompt updates on any potential logistics delays, so you can plan your inventory or business operations with complete confidence.

Our return policy: fair & transparent

Our return policy is designed to be fair, transparent, and aligned with the bulk wholesale nature of our business, prioritizing long-term partnerships.

  1. Eligibility & Time Frame
    Returns are only accepted for products that arrive with manufacturing defects, quality issues, or incorrect items. Notify us within 7 business days of receiving your shipment with clear evidence. We do not accept returns for change of mind or minor aesthetic differences.
  2. Condition of Items
    Returned items must be in their original, unopened packaging, unused, and in the same condition as shipped.
  3. Return Shipping Costs
    • For issues due to our fault, we cover all return shipping costs.
    • If the return is for reasons not related to our fault, the customer is responsible for return shipping fees, and we reserve the right to reject the request.
  4. Resolution Options
    We offer a choice of a full refund, a replacement shipment, or a credit note for your next order, depending on your business needs.

Your business interests are our priority

The most important thing we want you to know is that our shipping and return process is fully transparent, fair, and designed around protecting your business interests and nurturing our long-term partnership. We keep the process straightforward and customer-centric and ensure every step supports the smooth operation of your business, because our success is tied to yours in the long run.